Terms of Service

TERMS OF SALE

Mastercard, Visa, Discover, and American Express are accepted. We do not accept C.O.D. shipments. Orders may be subject to cancellation if payment information can not be obtained by Carpentree after three contact attempts, up to the time of planned ship date. A delay in correct payment information will cause a delay with your shipment. Order cancellations at the request of the customer must be submitted in written format via fax or email.

BACKORDERS

Backorders will be generated when necessary unless otherwise specified and are subject to review.

DAMAGES AND CLAIMS

All discrepancies and claims must be reported to Carpentree within 10 days of receipt of goods. Freight damages should be filed with the carrier. Returns are not accepted without prior approval, and may be subject to a 15% restocking fee plus freight. Claims on single items $50 or greater in value will require photos supporting the claim to receive full credit.

QUESTIONS OR INQUIRIES

Please contact our Customer Service Department by phone at 918-582-3600 or by email at office@carpentree.com. Office hours are Monday through Friday, 8am to 5pm, CST.